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Unexpected Downtime

Side 7 experienced downtime longer than expected...
by BadKarma
07 Nov 2009 - 15:54

Yesterday, Side 7's servers moved from one co-location facility to another, placing them in a new secured location with faster lines. This downtime was expected, and was supposed to last between 30 and 60 minutes while servers were shut down, physically moved, and re-installed and restarted.

Unfortunately, we met with some troubles as one of the new cables was not functioning properly, and was causing intermittent connection problems between servers. As a result, while the servers were pingable and could be connected to and a user logged in, the web site was not responding, and connections to the database were not being maintained.

This problem has been resolved, and all is well now. Thank you for your patience.

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