I tried to change my account's password into something more secure (no worries, though; I'm trying to be proactive), but Side 7 gives me this error instead:

The thing is, both the current password and the username are indeed correct.

I have Windows XP updated to whatever the current Service Pack is and am using Firefox.

Is this a bug or did I goof up?

Hm. You're the second person this week to report this problem. I haven't had an opportunity to look into it, yet, unfortunately.

It sounds like a bug. I'll look into it and let you know.

-- BK

By what process are you trying to change your password? I just tried it and it worked for me.

I'm on Windows Vista and Firefox.

Log in > Click "Account" at top right > Click "Profile" tab > Click "Edit Account Information"

is the process I used.

-- BK

I did the same process as you, but it doesn't cooperate.

Hm. That is very odd. And you're inputting your old password into the Old Password field, and the new password into the New Password and Confirm Password fields?

-- BK

Firefox puts the old password in its field for me, and it doesn't work even though it does work whenever I sign into Side 7. Just to be sure, I then erased the old password and typed it in manually, but that didn't work either.

As for the new password, it's so doggone long that I copy and paste it into both fields. That does bring up a question though. Are there any symbol or length restrictions on passwords? I put opening and closing parentheses in this 30-character-long password.

If I am remembering correctly, the password max length is 255 characters, and there are no restricted characters.

I will continue to look into this problem.